Privacy Policy

General

The Greek S.A. company under the company name «Relkon Hellas», business registry number: 128073801000 , hereinafter referred to as «Company», «we», «us», created and manages (also through its partners) www.relkon.eu (hereinafter the «Website») in order to provide information and services related to the Company, the products and activities thereof.

Welcome to the website https://www.relkon.eu. By visiting our website, you agree to all the terms as defined below. If you do not agree to all these terms, do not access or otherwise use this site, any services available through this site or any information contained on this site.

Relkon Hellas S.A. may make changes to the content provided on the site at any time. The Company can change, update, or add or remove provisions of these Terms, at any time by posting the updated Terms on this site.

Products and Information Provided

Relkon Hellas S.A.  is committed both to the accuracy, truth and completeness of the information provided in the online store regarding the identity of the Company and as to the transactions provided through the online store. The Company, in the context of good faith, ensures the accuracy of the other information, under the terms and reservations it formulates in the terms of use and operation of the online store. The Company is not responsible for and is not bound by entries of information or data made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.

Limitation of Liability

The Company, in the context of its transactions from the online store, makes, on the basis of good faith, every effort for the proper execution of transactions. The Company declares that it is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders based on the terms of use and operation of the online store, as well as from their non-execution or delay in execution, for any reason.

The Company ensures the continuous, regular computerized updating of the availability of products and services of the online store. From the outset it states that due to the necessary time required to update the system, as well as due to occasional inadvertent error, it is possible that the availability indication of a product / service is not, despite its efforts, accurate at the time a customer checks a product / service or attempts to order. It is also possible that, in products of increased demand such as products on offer, the availability to change as long as the customer keeps the product in his “basket” and before sending an order and this is accepted by the Company or also a product appears for some time (between successive system updates) available, while it has already been exhausted. Also, despite the diligence shown, the Company can not exclude the case that products marked “available upon order” or “expected soon” or other similar wording indicating that delivery is expected from a supplier, are not finally delivered by our supplier for reasons concerning only him or delivered late. Each visitor or customer acknowledges and accepts the above assumptions and only under this condition proceeds to an order or transaction. For these reasons, the Company does not guarantee the absence of error or failure in the indication of the availability of products / services as it appears in the online store, but is committed, in good faith, in case of ordering and the indication of availability is for any reason inaccurate for the above reasons or changed, to inform the interested customer by suggesting alternative solutions (longer waiting for the receipt of the product if he agrees, purchase of another product, cancellation of order, etc.). In this case, the Company has no further obligation or liability. The online store provides its content regarding products and services (eg information, names, photos, illustrations), “as is”, as received by suppliers. If the Company has brought to the attention of the customers the above, which are basic terms for the transaction with the online store, it declares that it is not liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, alternatively and / or cumulatively consists in loss of profits, data, lost profits, pecuniary satisfaction, etc.) that may be suffered by a customer or visitor of the online store or a third party from a cause related to product information, with the indication of availability, with the operation or not and / or the use of the website and / or with the inability to provide services and / or products and / or information available from it and / or from any unauthorized interventions of third parties in product / service information and / or information available through it.

User Obligations

The users of the website www.relkon.eu accept that they will not use the website and the online store of Relkon Hellas S.A. for sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal, harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene, violates someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or management relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), violates any trademark, trade secret, copyright or other proprietary rights of third parties, intentionally or unintentionally violates applicable Greek and EU law and its provisions, may harass third parties in any way and any content used to collect or store users’ personal data.

Intellectual Property Rights

All content in the online store, including distinctive titles, marks, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of Relkon Hellas S.A. and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the Company has obtained a license for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder. The names, images, logos and insignia listed and describing the online store under the trademark Relkon Hellas S.A. or the products or services of the Company or third parties, are assets of the Company or third parties respectively, protected by the relevant laws on trademarks. Their use in the website www.relkon.eu does not provide any license or right to be used by third parties.

Personal Data Protection – Security – Transaction Confidentiality

Relkon Hellas S.A. is responsible for the processing and must manage and protect the personal data of visitors and users of the website in accordance with the General Regulation for the Protection of Personal Data (679/2016), as well as in accordance with national, Community and international law. on the protection of the rights and freedoms of individuals with regard to the processing of personal data, as the case may be.

The Company uses the data of the visitors (Name, e-mail address, contact telephone, etc.), as long as they have been registered through the contact form of the website for communication with them.

The Company uses the data of the visitors (e-mail address) once they have been registered in the newsletter, to receive offers and newsletters of Relkon Hellas S.A.

The Company uses the data of the visitors (e-mail address) once the e-mail address has been entered in predefined fields of the website, to remind the incomplete purchase for products that have been added and remain in its «basket».

The Company uses the data of the visitors through the use of cookies for the improvement of the website and the adaptation of the way in which the visitors browse it and their best experience.

For more information about cookies, please click here.

The Company uses the data of users (name, profession, email address, home address, landline, mobile phone, etc.) that have been registered on the www.relkon.eu  for all the aforementioned processing purposes as well as for the execution of transactions carried out through the online store. User and transaction information is considered confidential, as is the case with regular in-store transactions. Users when providing their data in the context of their transactions as hereafter, will be informed by the Company will consent and accept the forthcoming processing of this personal data, for the needs of smooth and easy between the parties to the transaction, as well as the transmission of this information to recipients who will be specifically identified and are the employees and added of the Company in the context of the processing of the contract under preparation.

The Company uses the data of the users (Name, email address) who have made a transaction through www.relkon.eu, for the process of product reviews and evaluations.

It also acknowledges the existence of the right to information, access, deletion, objection, limitation of purpose and portability in accordance with articles 12-22 of the General Regulation of Personal Data Protection and applicable national law). Ensure that only authorized employees have access to transaction information and only, when necessary, e.g., for processing orders.

Otherwise, Relkon Hellas S.A. undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is imposed by a court decision or decision of another public authority. The personal data declared in the online store www.relkon.eu is used exclusively by it or its affiliated companies, in order to support, promote and execute the transaction, the promotion of goods and the information of the customers.

For more information about transaction security as well as personal data security, please be informed through Transaction Confidentiality, click here.

For more information on how and for the purpose of processing personal data, please be informed through the Privacy Policy, click here.

Terms of Use of the Website

The Company’s intention is not to collect personal data of minors. However, given that this cannot be guaranteed/ confirmed by the Company, any underage users of the Company’s website who may provide, through it, their personal data, we consider that they have received the consent of the holders of parental responsibility or any guardians.

You must always use www.relkon.eu in conformance with the Terms of Use, the Privacy Policy and the Cookies Policy, as well as the stipulations of the applicable Greek and EU legislation and the rules of International Law.

Encouraging or facilitating the breach of these Terms of Use, the Privacy Policy and the Cookies Policy, as well as the applicable Greek and EU legislation and the rules of International Law is not allowed. During the navigation or/and use of the Website, you must behave decently, kindly and discretely, and the adoption of unfair competition practices or other practices incompatible with Internet Νetiquette is explicitly prohibited.

The use of the Website for any illegal or unauthorized purposes is not allowed.

You state that you shall not proceed to the collection or/and use of other registered Website users’ passwords.

You may not install and promote, in any way whatsoever, any unauthorized advertisement or spam, chain letters, pyramid schemes and any other kind of unsolicited content promotion.

You may not install, promote or/and make available content containing digital viruses or any other electronic code, files or programs designed to destroy or affect the operation of any software or any other Website service, or to prevent, and even try to prevent, other visitors, users or/and third parties from using the Website.

You are not allowed to do any of the following and to allow any third party to do any of the following:

1. even try to copy, modify, reproduce, create any derivative works, framing or mirroring programs, republish, download, post, transmit or distribute all or part of the services provided by or through the Website, to any media and in any way whatsoever
2. use any robot, spider, search or recovery application or any other device in order to copy, recover, archive or index any part of the Website that requires authentication or is deactivated
3. try to reverse compile, deassembly, reverse engineer or otherwise alter all or part of the services/applications provided by or through the Website
4. access the services provided by or through the Website in order to create a product or/and a service which is in competition with the ones provided by or through the Website or/and use the services provided by or through the Website in order to directly compete with it.

During the navigation or/and use of the Website, you state and agree that:

1. you will not insult any third parties’ personality, including but not limited to, by sending abusive or racist content, and that you will not carry out any actions that constitute a direct or indirect threat to any other visitor or user and third party
2. you will not publish or transmit any pornographic, obscene, ignoble, discrediting, defamatory, slanderous, illegal or other material that may constitute or encourage a behavior that could constitute a criminal offense, give rise to civil liability or violate any other provision of the law in any way whatsoever
3. you will not disclose any information regarding you or any third parties containing personal data in chats, message boards or while using any service/application of the Website
4. your actions and omissions will not be contrary to the law, the principles of morality and fair trading
5. your actions and omissions will not violate in any way whatsoever the other visitors’, users’ or third parties’ privacy
6. your actions and omissions will not harm, directly or indirectly, any minor
7. you will never mislead another visitor, user or third party by knowingly promoting false, misleading or incorrect information
8. you will not publish any material that will breach any third party’s intellectual property rights
9. you will not mislead or harm the Company in any way whatsoever.

The distribution/display or circulation of pornographic images of minors in any way whatsoever, as well as the seduction of minors in any way whatsoever constitute criminal offences and are prosecuted pursuant to the law. If it is found that you use or intend to use illegal content on the Website, the Company has the right to stop your access to the Website and the services and applications (including mobile applications) provided or are accessible through the Website and to report it to the Competent Authorities, but subject to all its legal rights.

In any case, Relkon Hellas S.A., subject to all its legal rights, reserves the right to not allow, to reject or/and delete any content that you may have posted on the Website, which, at the Company’s uncontrolled discretion, violates the Terms of Use or is insulting, illegal or violates any third party legal or natural person’s rights.

You agree to conform with the Greek and EU legislation on the protection of intellectual property while you access or/and use the Website.

Electronic Document Transmission

The Customer must notify Relkon Hellas S.A. of the e-mail addresses to which the issued invoices will be sent. Specifically, the invoices are sent to the email address stated in the invoicing information by the administrator while the receipts are sent to the administration email. In addition, the Customer expressly states that the specific e-mail addresses and any information related to them are under his complete, exclusive and undisputed control. These addresses should not be accessible to third parties unless they are authorized by the Customer himself. Relkon Hellas S.A. has no responsibility for any third-party access to the Customer’s email addresses or for any damage the Customer may suffer from access to and / or use of his email addresses by third parties.

For any change in the data, he has declared and especially in the e-mail address data, the Customer is exclusively responsible, and must inform the Company about the changes. The Company does not bear any responsibility in case of inability or delay in informing the Customer for the issuance of an invoice for the above reason.

Relkon Hellas S.A. has no responsibility for any damage (positive or negative) of the Customer and / or third parties arising due to inability or delay of the Customer’s access to his e-mail.

The Customer accepts that Relkon Hellas S.A. makes every reasonable effort to ensure the availability of the electronic document transmission service.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, change, suspension or discontinuance of the Service.

You can review the most current version of the Terms of Service at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Non-Confidential Information

Subject to any applicable terms and conditions set out in our Privacy Policy, any communication or other material that you choose to send to our Company through the internet or address to our Website by electronic mail or otherwise, such as questions, comments and suggestions, is and will be treated as non-confidential and we shall have no obligation of any kind regarding such communications and/or materials. Relkon Hellas S.A. is free to use any ideas, concepts, know-how or techniques contained in such communications and/or materials for any purpose whatsoever, including, indicatively, the promotion of its products and services offered online.

Links to Third Party Websites

This Website may contain links or references to other websites maintained by third parties over which our Company has no control. Similarly, this Website may be accessed from third party links over which Relkon Hellas S.A. has no control. Our Company makes no warranties, undertakings or representations of any kind as to the accuracy, currency, quality, completeness or fitness for purpose of any information contained in such websites and assumes no liability for any loss, damage or cost of any kind arising from such information or materials. Our Company encourages you to take notice of and carefully review the terms of use and other legal terms governing the websites that you choose to visit.

Product Description

Relkon Hellas S.A. makes every effort to be as accurate and detailed as possible when describing the essential characteristics of the products it offers for sale through its website. The Company reserves the right to modify the description of its products without prior notice. Any such modification will apply from the moment it appears on our Website. If, for whatever reason, you are not fully satisfied with the listed description of a product and you wish to receive more information or clarifications, please Contact Us, in order to solve any questions, you may have and serve you in the best possible way!

All product prices in the Company’s website are retail prices and include VAT. The final cost of each order will be calculated by adding any applicable packaging costs to the product cost. The Company reserves the right to modify product prices. Placing a product in the online store user’s “basket” indicates the customer’s interest in the specific product only and does not constitute an order or purchase of the item. So, the price of a product/service is likely to change freely even if the product or service has been placed in the user/customer’s cart. The price is finalized upon acceptance (and not merely receipt) of the order by the Company.

Compensation

The user agrees to compensate, defend and not harm the Company, its employees, managers, partners, suppliers and all other third parties involved from any loss, damage, cost, including legal fees incurred by the violation of the Terms & Conditions of the website from the user.

General remarks

If any of the above Terms & Conditions is deemed to be illegal, not valid or irrelevant, it does not affect the validity of the rest of the Terms & Conditions. The Company modify any or all of the Terms & Conditions herewith, and users are considered to be informed and bound by these changes from the time that they appear in the Company’s website. The Company reserves the right to modify or delete any content of the website at any time at its own discretion.

Applicable Law

The Terms & Conditions herewith, and use of this website will be governed by the laws of Greece.